Video Watch Party
Project Overview:
Opportunities
After a brief revision where we incorporated feedback, we were ready to present the Watch Party beta with potential business units who could help us facilitate a user test with actual users.
We wanted to be able to create a scenario where the end user could handle the prototype and experience it by themselves. But we were not entirely sure who the end user would be. So we began showcasing the prototype to internal PBS employees.
Prototype: Watch Party
How it works:
Key Features:
- Watch
- Share
- Chat
Major Findings
The experience of working together on this prototype was fundamental in leading us into a better understanding of PBS teams, our agile process, and setting expectations with stakeholders.
Prototype Takeaways
What Went Well:
Sharing our work in progress with the design team proved to be extremely worthwhile. They provided branding and functional feedback which we applied and it greatly enhanced the realistic look of the prototype.
What Were The Challenges:
We wanted product validation through a beta release with actual user testing so we could get feedback both qualitatively and quantitatively from an objective viewpoint - but were unable to set it up. While some business units liked the product, none were willing to jump on using it now.
What Needs Improvement:
Business user testing could not be performed in person, thus online testing with video chat tools like Zoom was used. During reviews, we lacked controls of user machines, screens and instructions so we could not control or troubleshoot if a user was experiencing an issue.